BOOKING POLICIES

R18

Serve Ping Pong Club is an over 18 venue and ID will be required for all guests. 

CANCELLATION OF A BOOKING

In the event that the Hirer terminates the booking, Serve Ping Pong Club / CodeBreakers will refund the Venue Hire Price as follows:

  1. Cancellation notice received more than 30 days prior to the date of Event: Full refund.

  2. Within 30 days prior to the Event – 50% of booking fee.

  3. Within 14 days prior to the Event – 25% of booking fee.

  4. Within 7 days prior to the Event – no refund or transfer.

SECURITY CAMERAS 

Please note Security Cameras are in operation in our venue for the safety of our staff and guests. 

EXCLUSIVE VENUE HIRE 

By booking a Full Venue Hire, Exclusive Full Session, Meeting or Conference at Serve or CodeBreakers you agree to the following terms and conditions: 

  • Any pricing or proposal quoted for one of the above event booking types is valid for 48 hours only. 

  • To confirm one of the above event booking types a non-refundable and non-transferrable deposit payment based on the total of the event (if booking more than 30 days before the event date) is required within 48 hours to fully secure the event, otherwise the event date may be released by the team.

  • The deposit paid is non-refundable and non-transferrable, even if the event is cancelled. 

  • Cancellations: The venue reserves the right to retain 100% of the fees if notified of a cancellation less than 30 days prior to the event.  

  • The venue, including all spaces, is an over 18 venue and ID will be required for all guests. 

PHOTO AND VIDEO

Serve Ping Pong Club / CodeBreakers reserves the right to take photos and videos within its venues at all times. These images will be used by Serve Ping Pong Club to share positive promotional news about its events and experiences across all digital channels of communication and the occasional internal memorandum. Images may also be used in press releases, printed publicity and published on our websites globally. All Images are stored securely on our server. If you would prefer for you or your child not to be photographed or filmed, please cemail play@yourserve.co.nz